Furness Underwriting Europe S.r.l. is authorized and regulated by the Financial Services and Markets Authority (FSMA) and is authorized to operate in Italy under the Freedom to Provide Services (FOS) regime. Registered Office: Bastion Tower, Level 20, Place du Champ de Mars 5, 1050 Brussels, Belgium, No. 0696787325 – Furness Underwriting Europe Tax Code and VAT No.: 11483530967. Registered with the Milan Monza Brianza Companies Register No. MI-2605945 IVASS Registration UE00011473 Italian Branch Office: Via Cassanese 47, 20054 Segrate (MI) Operational Office: Via Tolmezzo 15, 20132 Milan (MI) Tel: +39 02 8724 1957 Link to the annexed list: RUI Ivass – Search in the annexed list Email: info@furnessunderwriting.com PEC: furnessunderwriting@pec.it. Complaints can be sent by email to assistenza@furnessunderwriting.com

If a complaint is not fully or partially resolved, the Policyholder/Claimant may contact the Insurance Arbitrator (AAS), established pursuant to Article 187-ter of the Italian Insurance Code.

The Insurance Arbitrator is an out-of-court dispute resolution (ADR) system that decides on matters concerning the interpretation or execution of the insurance contract or violations of conduct obligations, without complex burdens for the client.

Conditions for access: You can appeal to the AAS only if:

1. A written complaint has been previously sent to the intermediary or the company;
2. 45 days have passed without a response, or the response received is deemed unsatisfactory;
3. No more than 12 months have passed since the complaint was submitted;
4. No pending lawsuit exists on the same matter before the Judicial Authority or another decision-making body.

AAS decisions are not binding like a court judgment, but any non-compliance by the intermediary or company will result in publication of the information on the IVASS and AAS websites, ensuring market transparency.

For submitting an appeal and consulting the full regulations: https://www.arbitroassicurativo.org/